Shipping policy

Shipping Policy

Effective Date: 28/02/2026
Business Name: Dose Apparels Ltd trading as Dose Scrubs
Registered in: England and Wales

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).

Orders placed after 2pm or on weekends/public holidays will be processed the next working day.

During peak periods (e.g., sales, product launches, holiday seasons), processing times may be slightly longer.

Custom or embroidered items may require additional production time (see Section 6).

2. UK Shipping

We offer the following UK delivery options:

  • Standard Delivery: 2–5 business days

  • Express Delivery: 1–2 business days

Shipping costs are calculated at checkout and will be clearly displayed before payment.

Delivery timeframes are estimates and not guaranteed.

3. European & International Shipping

We ship across Europe and selected international destinations.

  • Estimated delivery time: 5–10 business days (Europe)

  • International delivery times vary by location

Customers are responsible for:

  • Any customs duties

  • Import taxes

  • Local handling fees

These charges are determined by the destination country and are not included in our product prices.

4. Delivery Confirmation & Risk

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Risk of loss or damage passes to you once the goods are delivered to the address provided at checkout.

Please ensure your delivery details are accurate. We are not responsible for delays or losses caused by incorrect address information.

5. Delays

While we aim to meet estimated delivery times, delays may occur due to:

  • Courier service disruptions

  • Customs clearance processes

  • Severe weather

  • Events beyond our reasonable control

Under the Consumer Rights Act 2015, if delivery is unreasonably delayed, you may be entitled to cancel your order and receive a refund.

If your order has not arrived within a reasonable timeframe, please contact us at sales@doseapprels.com

6. Custom & Embroidered Orders

Customised or embroidered scrubs require additional production time of approximately 5–10 business days before dispatch.

These timelines are estimates and may vary depending on order volume.

Once production has started, customised items cannot be cancelled unless faulty.

7. Lost or Damaged Parcels

If your parcel arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photographs of the packaging and item

If your parcel appears lost:

  • Please allow 5 additional working days after the expected delivery date

  • Contact us so we can investigate with the courier

We will work with the courier to resolve the issue and provide a replacement or refund where appropriate.

8. Split Shipments

In some cases, orders may be shipped separately depending on stock availability. You will not be charged additional shipping fees for split shipments.

9. Contact Us

For shipping enquiries, please contact:

Dose Scrubs Customer Support
Email: sales@doseapparels.com
Website: shopdose.co.uk